Delays happen in freight shipping, and inventory is difficult to manage in auto recycling. I greatly appreciate that offer, which bumped my review up two stars. However, the poor communication was too extreme for it to redeem my experience with Benzene.Edit: Upon posting my review, Sam reached out and was able to offer me a cash credit to compensate for the delays and miscommunication. Sam was my salesman, and tried to make it right. They switched the product on high dollar sale and shipped it far later than originally guaranteed. The transmission arrived, and so far has been a quality one. I was in a tough position and needed a transmission for my daily driver. They claimed the transmission had less miles, however, they did not confirm with me that the switch was okay, and they did not confirm that the later date was satisfactory.They did offer to ship the transmission back and refund my money. I was sent an email the day of my appointment with a tracking number of a part coming from Utah, which I discovered was not the transmission I ordered. Purchased an automatic transmission, and was guaranteed a delivery window, which was important due to an appointment with my local transmission shop. I really appreciate Hayk and Cody for their help, great people! Other than that, their customer service is great, if you run into any issues just call them up and they will resolve it quickly. All i ask of this company is to take better pictures of their items because if I knew there would be dents and scratches that bad, I wouldn’t have bought it.
I’m not sure if those dents came from freight damage or just from their lot like that but regardless, they helped me resolve the issue.
They immediately gave me a refund and for that, I still give them 4 stars. I called Benzeen up and they handled the problem very quickly and were super super nice about the situation. I wasn’t expecting it to be perfect but neither was I expecting it to be this bad. The listing said “Scratches and rock chips (front)” but when I received the hood, it came with 2 dents, one on the top side of the hood and the bottom. I ordered a hood for my Audi and the process went smoothly, tracking wasn’t an issue or anything.
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